Privacy Policy
Effective Date: 9/2/2026
1. Introduction
Eliah's Cove ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA"), and other applicable South African laws.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, submit enquiries, make bookings, or interact with our services.
2. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Telephone number
- Residential address
- Identity or passport information where legally required
- Booking and reservation details
- Emergency contact information
Technical Information
- IP address
- Browser type
- Device information
- Website usage statistics
- Cookies and tracking information
Payment Information
Payments may be processed through secure third-party payment providers. We do not store full credit card details on our systems.
3. How We Use Your Information
We use personal information to:
- Process accommodation bookings
- Respond to enquiries
- Provide customer support
- Communicate booking confirmations and updates
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and security threats
- Send marketing communications where consent has been provided
4. Legal Basis for Processing
We process information based on:
- Your consent
- Contractual necessity
- Compliance with legal obligations
- Legitimate business interests
5. Sharing of Information
We may share information with:
- Property owners and accommodation managers
- Payment processing providers
- IT service providers
- Legal and regulatory authorities where required
We do not sell personal information to third parties.
6. Data Security
We implement reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, or destruction.
7. Retention of Information
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.
8. Your Rights
You may:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion where legally permissible
- Withdraw consent where processing relies on consent
- Object to certain processing activities
9. Cookies
Our website uses cookies and similar technologies to improve functionality and user experience.
You may manage cookie preferences through your browser settings.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
11. Contact Information
For privacy-related enquiries:
Eliah's Cove
Email: [email protected]
Telephone: +27 61 233 1713
12. Changes to this Policy
We reserve the right to update this Privacy Policy at any time. Updates will be published on this page.